Terms of Service for Private Commissions

 
 

01

General Terms

  • Prices may be subject to change based on demand.

  • I have the right to reject any order for any reason.

 
 

02

Payment

  • Currency must be paid through PayPal. 

  • Commissions must be paid 50% of the final price before beginning production and 50% after the sketch is approved.

  • Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. You will receive an Invoice through PayPal once agreements have been met.

 
 

03

Process & Delivery

  • The time it takes to finish your commission can vary. Expect a 1 week - 3 months turn around. This is dependent on factors such as health, the complexity of the commissioned piece, and other work. 

  • Once the piece is finished you will receive the corresponding image from what was requested.

  • There is no physical product. This is all Digital. The products will be delivered primarily through discord.

 
 

04

Revisions

  • You get 2 rounds of changes on the commissioned piece included in the price.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

  • If your reference is unclear to start with, changes will come at an extra charge.

05

Copyright & Usage

  • I, Helen E. Telford (the artist):

    • I reserve the right to cancel and refund the order at any time for any reason.

    • I retain all copyrights over the commissioned artwork.

    • I will NOT claim the intellectual property (IP) of the commissioned artwork.

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

  • You (the customer/commissioner):

    • You may upload the commissioned artwork on any website and social channels.

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) 

    • You may NOT alter the commissioned artwork without my (the artist's) consent.

    • You retain the rights to the intellectual property (IP).

    • You may NOT use the commissioned artwork for commercial purposes.
       

  • The following is considered copyright infringement:​

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

    • Claiming the artwork as your own

    • Altering the artwork without my consent

      • In some cases, the commercial rights to the image may be purchased.

06

What do you get?

  • The buyer is not allowed a refund once I start working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund

  • If you cancel your order before I start it, you can get a full refund.

  • If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself. 

  • If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

 
 

What do you get?

  • Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)

  • Sketch and/or final sketches that you must accept before I continue the work

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece)

  • You will receive one of the following depending on your purchase(s):

    • Profiles - The full-resolution file (approx. 5000px x 5000px at 350 DPI).

    • Badges - 5 Images of varying sizes ready for twitch upload. (18px x 18px, 36px x 36px, and 72px x 72px).

    • Emotes - 3 (1 Emote) or 9 (3 Emotes) images of varying sizes ready for Twitch upload. (28px x 28px, 56px x 56px, and 112px x 112px)

    • Bongo Emotes - 1 animated Bongo Emote with size coming out to 200px x 123px, or 200px x 200px.

      • Final file formats are usually PNG or GIF.